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Frequently asked questions.

How can I order
seals/security products from Seals Company?

We recommend that you get in touch with our Area Managers, who will be happy to advise you and offer you customized solutions. Please note that orders are generally placed by e-mail with our advisors. Our team can be reached on 01 60 17 51 37 or at the following address: contact@sealscompany.fr

How long does delivery take?

For "Standard" products available from stock, delivery time is between 24 and 72 hours. For "Customized" products, delivery time is variable. We advise you to contact one of our area managers, who will provide you with a quotation as soon as possible, and tell you the current delivery times for the products you require.

Are there any delivery charges?

Since July 1, 2022, delivery charges apply to all orders, depending on weight, size, number of packages and destination. Please note that customer pick-ups are possible from our Ferrières-en-Brie warehouse (by appointment only). With this alternative, no shipping costs will be charged to your order.

Is it possible to customize security seals/products?

Seals and security products can be customized to suit your needs.
Here are the customizations we offer:
Color
● Dimension
● Numbering
● Lettering
● Logo
● Bar code
● QR code

For any emergency, we can customize your security seals directly at our Ferrières-en-Brie site. Thanks to our state-of-the-art laser technology, we can guarantee short lead times to meet your expectations.

For more information, please contact us on 01 60 17 51 37 or contact@sealscompany.fr.

Do Seals Company security seals meet
quality and safety standards?

Our security seals comply with C-TPAT and - ISO PAS 17712 2013 standards.

- C-TPAT = Custom Trade Partnership Against TerrorismThis is a security program implemented by U.S. Customs and Border Protection (CBP), which concerns the manufacturing environment of products and aims to combat terrorism.

ISO PAS 17712 :2013 + Annex A
The ISO standard establishes uniform operating procedures for the classification and acceptance of mechanical seals on containers intended for the transport of goods.

3 classifications:
● Indicative Seals - can be removed by hand - signalling / traceability role (e.g. TINYSEALS - plastic seal).
● Security Seals - can be removed with small tools (e.g. LOCKSEALS - cable seal).
● High secuirty seals - can be removed with large tools/ pliers - "GRADE H" certification mandatory. (For example: NEWBOLTSEALS - container seal).

My order is not to my liking. How can I proceed?

Are the products you ordered not to your liking, or did you get the wrong part number when you placed your order? Don't panic, we can exchange your goods. * Please contact your sales representative on 01 60 17 51 37.

* May incur additional charges
* Can only be carried out on standard (non-customized) products
* Returns at your expense